1 reviews | Active since Mar 2025
Stick to takealot if you want to be able to easily return a faulty item.
On 27 Jan 2025 I ordered a Dell monitor from Firstshop for R12,599. On 29 Jan Firstshop delivered a monitor that as DOA. I contacted Firstshop to arrange a return, but Firstshop instead referred me to Dell. After a lengthy and repetitive correspondence with Dell, I was offered a 2nd hand refurbished unit as a replacement. This was obviously not acceptable or legal under consumer protection laws in SA. I then was sent back and forth between Dell and Firstshop and eventually was forced to find someone more senior at Firstshop via LinkedIn. Eventually after much effort Firstshop collected the monitor. I didn't head anything further and was then surprised to find that Firstshop tried to return the monitor to me again. I was told it had been delivered to my office manager, but this turned out to be untrue. Eventually on 21 February I received a refund.
We sincerely apologize for the delay and any frustration caused during the refund process. Our goal is always to provide a smooth and efficient resolution, and we regret that this took longer than expected.
Manufacturer policies sometimes require direct engagement for warranty claims, but we understand this can be inconvenient. We appreciate your patience and will take your feedback seriously to improve our processes. If there’s anything else we can do to assist, please reach out to our team
We sincerely apologize for the delay and any frustration caused during the refund process. Our goal is always to provide a smooth and efficient resolution, and we regret that this took longer than expected.
Manufacturer policies sometimes require direct engagement for warranty claims, but we understand this can be inconvenient. We appreciate your patience and will take your feedback seriously to improve our processes. If there’s anything else we can do to assist, please reach out to our team