Slow processing of funds repayment

In the past I received only good service from this company, but my latest encounter will be my last and I'll stop recommending them to anyone.<br> A payment was made for goods, some of which was out of stock. We agreed a reimbur*****t of the outstanding funds, only to be received more than 10 days after giving the necessary banking details. In numerous emails I asked how the payment progressed, but sometimes the questions was not answered, warranting a second email. During the ordering process, one Item was out of stock and I had to select a different Item, which was then also out of stock (but listed as available online). No effort was seen from Firstshop to help suggest a new part or give a list of available items. Thus I had to take my business somewhere else for the particular item.