JP
Jacques P
1 reviews | Active since Mar 2025
06 Mar 2025, 10:08
Shocking Support
On initial purchase, they appear proactive and engaged, but if you ask for technical support about a product that ran out of warranty they seem to be at first interested and helpful but then just ignore any further communication. Will never support or recommend them again!
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FirstShop's replyOfficial
06 Mar 2025, 10:32Hi Jacques,
I’m sorry to hear about your experience. We always strive to provide the best possible service and regret that we fell short of your expectations.
I see that your question was answered in a reply from our agent, but you must have missed it because in your next email you asked the same questions.
Somone will be in touch to discuss the way forward.
I’m sorry to hear about your experience. We always strive to provide the best possible service and regret that we fell short of your expectations.
I see that your question was answered in a reply from our agent, but you must have missed it because in your next email you asked the same questions.
Somone will be in touch to discuss the way forward.
FirstShop's reply06 Mar 2025, 10:32
Official
Hi Jacques,
I’m sorry to hear about your experience. We always strive to provide the best possible service and regret that we fell short of your expectations.
I see that your question was answered in a reply from our agent, but you must have missed it because in your next email you asked the same questions.
Somone will be in touch to discuss the way forward.
I’m sorry to hear about your experience. We always strive to provide the best possible service and regret that we fell short of your expectations.
I see that your question was answered in a reply from our agent, but you must have missed it because in your next email you asked the same questions.
Somone will be in touch to discuss the way forward.