GV
Gerhard V
1 reviews | Active since Dec 2016
15 Jun 2023, 17:24
Shocking service!!
Bought a Acer Laptop and dock online, enquired before hand on the specs of the Laptop and required dock. The sales rep confirmed the specs and gave the compatible dock. Both products were ordered and on receiving the package Tuesday the dock was a stand and the specs of the Laptop incorrect! I have been trying to get someone to talk to me since Tuesday but Sales refer you to RMA and RMA is missing. The rep was also asked by the sales manager to respond but still no word!!
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Replies (2)
FirstShop's replyOfficial
19 Jun 2023, 16:43Hi Gerhard, we sincerely apologize for the inconvenience you have experienced with your recent purchase of an Acer Laptop and docking station. This is not the level of service we strive to deliver, and we take this matter very seriously. Rest assured that we are committed to resolving this issue for you. We have already initiated an investigation into the matter to identify the breakdown in communication and ensure it does not happen again in the future. We are working diligently to have the RMA team respond to you with feedback and address the delay in response from our sales manager. Once again, we sincerely apologize for the inconvenience and we will revert back to you soonest.
FirstShop's reply19 Jun 2023, 16:43
Official
Hi Gerhard, we sincerely apologize for the inconvenience you have experienced with your recent purchase of an Acer Laptop and docking station. This is not the level of service we strive to deliver, and we take this matter very seriously. Rest assured that we are committed to resolving this issue for you. We have already initiated an investigation into the matter to identify the breakdown in communication and ensure it does not happen again in the future. We are working diligently to have the RMA team respond to you with feedback and address the delay in response from our sales manager. Once again, we sincerely apologize for the inconvenience and we will revert back to you soonest.
GV
Gerhard V's updateReviewer Update
28 Jun 2023, 14:10I decided to keep the PC as Firstshop could not help with a PC of my required specs and the old one was not usable anymore. I am still however waiting for some sort of apology for the wrong information on both the website and the questionable knowledge of the sales staff. Now for the dock... I send them a picture of what my order was. The wrong dock was collected and the correct on dispatched. Received the replacement today (15 days after brining the issue under their attention). Low and behold, the order is incorrect AGAIN! the same stand was received as the one I returned. Shocking! Pathetic!
GV
Gerhard V's update28 Jun 2023, 14:10
Reviewer Update
I decided to keep the PC as Firstshop could not help with a PC of my required specs and the old one was not usable anymore. I am still however waiting for some sort of apology for the wrong information on both the website and the questionable knowledge of the sales staff. Now for the dock... I send them a picture of what my order was. The wrong dock was collected and the correct on dispatched. Received the replacement today (15 days after brining the issue under their attention). Low and behold, the order is incorrect AGAIN! the same stand was received as the one I returned. Shocking! Pathetic!