1 reviews | Active since Feb 2025
Shipping Disaster
I have been disappointed by FirstShops shipping process. The Courier delivered my parcel to the wrong address, even though it was stated correctly on the waybill. Then, after having had a conversation with the driver to inform him he was at the wrong address, he still delivered it to strangers at the incorrect location. How do I know that my goods wont get damaged while in their care and if they do, who is now liable? After querying this with FirstShop, I am told I now have to pay to have my parcel collected and redelivered to the correct address, or to go collect it myself... Not to mention my order was over R5000 and should, according to FirstShops shipping terms, be processed as free shipping. That is unacceptable and shocking customer service. I supp**** the correct address. How am I liable to pay for it to be delivered to the correct address when the mistake was clearly on FirstShop or their Couriers part? Furthermore how can a courier knowingly leave a parcel at the wrong address? This is a first and last for me unfortunately. Hopefully I still get my items..
I sincerely apologize for the frustration and inconvenience caused by the incorrect delivery of your order. We understand how important it is for parcels to arrive safely and at the right location.
After investigating, we found that the address provided at checkout was incomplete, which may have contributed to the misdelivery. Specifically, the suburb was missing, and some formatting issues may have made it unclear for the courier.
While we do our best to ensure accurate deliveries, it is essential that a full and precise address is entered to avoid any mix-ups—especially in areas where road names are duplicated. We delivered to an address identical to your aside from the suburb differing.
That being said, we acknowledge your concerns and will gladly assist in resolving the issue. Your satisfaction is important to us, please communicate with the support assisting to resolve this matter.
I sincerely apologize for the frustration and inconvenience caused by the incorrect delivery of your order. We understand how important it is for parcels to arrive safely and at the right location.
After investigating, we found that the address provided at checkout was incomplete, which may have contributed to the misdelivery. Specifically, the suburb was missing, and some formatting issues may have made it unclear for the courier.
While we do our best to ensure accurate deliveries, it is essential that a full and precise address is entered to avoid any mix-ups—especially in areas where road names are duplicated. We delivered to an address identical to your aside from the suburb differing.
That being said, we acknowledge your concerns and will gladly assist in resolving the issue. Your satisfaction is important to us, please communicate with the support assisting to resolve this matter.
I am told the collection/redelivery has been booked. Hope they can get it sorted STAT! Do have a great weekend!
I am told the collection/redelivery has been booked. Hope they can get it sorted STAT! Do have a great weekend!