Sending wrong order on catridges ordered

Hi Graham, Thank you for your feedback and for continuing to support FirstShop. We sincerely regret the inconvenience caused with your order. We understand how frustrating it must be to receive the incorrect item, especially when it impacts your work. Our team did acknowledge the error and immediately offered to arrange a collection and replacement at no cost to you. However, we also respected your decision to keep the cartridge and proceed with a new order instead. We strive to assist quickly and professionally, and your comments have been shared with our operations team to prevent repeat errors. While we weren’t aware of a formal request for a discount, we always try to handle issues fairly and transparently. We genuinely appreciate your continued support and are sorry we didn’t meet your expectations this time.