Returns experience was pure torture

This company might be good at delivering the goods, but thereafter their service sucks. I bought a Tom Tom GPS from First Shop back in December 2015. I notified them within seven days that we were unhappy with it and wanted to return it. They insisted we contact the manufacturers of the product to try to resolve the issues with it, which we did.

In the end TomTom said we should return it to the seller and they would credit the seller once they returned the item to the TomTom agent in South Africa. This was done.

After numerous promises from FirstShop that they would organise a refund we received nothing. I followed up more times than I could count. They eventually got the TomTom agent to tell me she wasn't prepared to allow them to return it.

They have neither refunded our money, or returned the item to us. The people supposedly dealing with it from their side were Nicky Jagernath and Lance Kalk. Their 'service' was absolutely dreadful and they just kept passing the buck between them.