RM
Russel M
1 reviews | Active since Jul 2020
14 Feb 2025, 10:39
Return/Refund process is a nightmare
Bought a touchscreen unit and it was broken. I then returned the unit for a full refund to which they accepted but its been a week now the refund hasnt come and the communication during the whole process is pathetic to say the least. Please dont buy from this shop!!!!!
Helpful (0)
Replies (4)0
Replies (4)
FirstShop's replyOfficial
14 Feb 2025, 11:49Hi Russel, we’re truly sorry for the inconvenience you’ve faced with your order and the delay in your refund. We completely understand your frustration and regret that our communication didn’t meet your expectations. Please know that this is not the experience we want for our customers. A team member will be reaching out to you shortly to resolve this matter. Thank you for your patience.
Best regards,
FirstShop's reply14 Feb 2025, 11:49
Official
Hi Russel, we’re truly sorry for the inconvenience you’ve faced with your order and the delay in your refund. We completely understand your frustration and regret that our communication didn’t meet your expectations. Please know that this is not the experience we want for our customers. A team member will be reaching out to you shortly to resolve this matter. Thank you for your patience.
Best regards,
FirstShop's replyOfficial
14 Feb 2025, 17:52Hi Russel, FYI, the refund was submitted earlier. Apologies for the delay on this! Have a great weekend.
Best regards,
FirstShop's reply14 Feb 2025, 17:52
Official
Hi Russel, FYI, the refund was submitted earlier. Apologies for the delay on this! Have a great weekend.
Best regards,
RM
Russel M's updateReviewer Update
14 Feb 2025, 17:54Thansk for sorting this out but I dont know why you guys only respond after negative reviews.Maybe learn to do it right the first time
RM
Russel M's update14 Feb 2025, 17:54
Reviewer Update
Thansk for sorting this out but I dont know why you guys only respond after negative reviews.Maybe learn to do it right the first time
FirstShop's replyOfficial
09 May 2025, 15:36Hi Russel, apologies for the late reply. I missed this one.
I manage the online reviews and have no hands in the sales department. I am here to iron out the issues that arise here and there and assist where possible.
I manage the online reviews and have no hands in the sales department. I am here to iron out the issues that arise here and there and assist where possible.
Best regards,
FirstShop's reply09 May 2025, 15:36
Official
Hi Russel, apologies for the late reply. I missed this one.
I manage the online reviews and have no hands in the sales department. I am here to iron out the issues that arise here and there and assist where possible.
I manage the online reviews and have no hands in the sales department. I am here to iron out the issues that arise here and there and assist where possible.
Best regards,