Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

13 Feb 2025, 09:49

RETURN ISSUE

I bought a laptop from them in December as a gift for my husband. The laptop charged the whole time until now. The laptop is not charging at all. We must move the charge cable around to get it to charged. I logged a return because it is still under warranty, so they need to either fix it or replace it. Well now I got a big surprise because I now have to pay for the product to be returned to them. This is the first time in my life that I now must pay for the product to be returned if it is still under warranty. THIS IS REALLY RIDICULIUOS THAT THEY EXPECT A CUSTOMER TO PAY FOR THE RETURN IF THE PRODUCT IS STILL UNDER WARRANTY. THIS IS THE FIRST TIME I BOUGHT ANYTHING FROM THEM AND THE LAST AND I WILL NEVER SUGGEST THIS COMPANY TO ANYONE IN THE FUTURE.

0
Replies (1)
FirstShop
FirstShop's reply13 Feb 2025, 10:23
Official
Hi TalitaThank you for reaching out. We’re sorry to hear about the issue with your laptop and completely understand how frustrating this must be.To clarify, product warranties are held with the manufacturer, not the store. As outlined in our Terms of Service, which were agreed to at the time of purchase, the return policy follows the guidelines set by the Consumer Protection Act and the Electronic Communications Act. These state that customers are responsible for return shipping costs. Generally, a customer must deal directly with the manufacturer to handle warranty claims. We assist where we can. That said, I truly appreciate our conversation, please let me know once you’ve decided on your end. Thanks!