RE
Richard E
1 reviews | Active since May 2013
14 Apr 2023, 16:33
Really good but could improve the order status
It was a simple process of signing up for a new profile, searching for items, adding to the cart and paying were easy as expected. The only problem was the status of my order, it always showed "unfulfilled" from the moment I finalised the payment on my side until days after I received the package, I never really knew what the actual state of the order was, and I didn't know when it would be delivered, that is a problem if you are not always at home
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FirstShop's replyOfficial
02 May 2023, 14:12Hi Richard, thank you for taking the time to leave your feedback, and we're glad to hear that you found our sign-up process and payment options to be easy and straightforward. However, we apologize for any inconvenience caused by the delay in updating the status of your order. We understand that it's important to have accurate information about your order's status and estimated delivery date, and we're sorry that this was not the case for you. We will take your feedback into consideration and work to improve our communication and transparency regarding order status updates. Thank you for bringing this to our attention, and we appreciate your business. We hope to serve you better in the future.
FirstShop's reply02 May 2023, 14:12
Official
Hi Richard, thank you for taking the time to leave your feedback, and we're glad to hear that you found our sign-up process and payment options to be easy and straightforward. However, we apologize for any inconvenience caused by the delay in updating the status of your order. We understand that it's important to have accurate information about your order's status and estimated delivery date, and we're sorry that this was not the case for you. We will take your feedback into consideration and work to improve our communication and transparency regarding order status updates. Thank you for bringing this to our attention, and we appreciate your business. We hope to serve you better in the future.