Potential **** retailer, fishing for personal information.
Absolutely pathetic service, it takes them a week to tell you the item is no longer available only after you contact them to follow up on an order, then you are informed that the supplier is out of stock. If the item is out of stock, DO NOT sell the item. Then I was informed that the item is on back order and will only be available in January 2022, 2 months after the order was placed.
When I requested a refund, they want your entire financial history and then argue with you about the information they want.
I should have read the reviews first before purchasing anything from them.
This online retailer just screams "****"
This has been an expensive lesson learnt.
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Replies (3)
FirstShop's replyOfficial
15 Dec 2021, 12:39We are sorry to hear about your bad experience with us. We looked into the matter and found that you are correct. One of the two items ordered was shipped correctly to you. On the second item, we had just sold out by the time you placed your order. Our page did not update to a "Sold Out" status in time. Our sincere apologies. Please expect further communication from our Customer Service team to assist with an alternative solution. We appreciate your feedback and want to thank you for taking the time to tell us about your experience.
FirstShop's reply15 Dec 2021, 12:39
Official
We are sorry to hear about your bad experience with us. We looked into the matter and found that you are correct. One of the two items ordered was shipped correctly to you. On the second item, we had just sold out by the time you placed your order. Our page did not update to a "Sold Out" status in time. Our sincere apologies. Please expect further communication from our Customer Service team to assist with an alternative solution. We appreciate your feedback and want to thank you for taking the time to tell us about your experience.
's updateReviewer Update
15 Dec 2021, 15:49You have got to be kidding me with this ****. I received a package this afternoon, according to the invoice it is a Logitech MX ERGO Advanced Wireless Trackball Mouse. The product I received was a multi-device silent mouse. This is beyond ridiculous, unprofessional, and ***********. Please organize for collection of this ******* you have delivered, replace it with the correct item IMMEDIATELY or IMMEDIATELY refund me. Phone me if you are unclear about how angry I am about this pathetic situation.
's update15 Dec 2021, 15:49
Reviewer Update
You have got to be kidding me with this ****. I received a package this afternoon, according to the invoice it is a Logitech MX ERGO Advanced Wireless Trackball Mouse. The product I received was a multi-device silent mouse. This is beyond ridiculous, unprofessional, and ***********. Please organize for collection of this ******* you have delivered, replace it with the correct item IMMEDIATELY or IMMEDIATELY refund me. Phone me if you are unclear about how angry I am about this pathetic situation.
's updateReviewer Update
20 Dec 2021, 13:11And so the saga continues, now Firstshop do not respond to emails or phone calls. Guess the next step is reporting ***** and theft.
's update20 Dec 2021, 13:11
Reviewer Update
And so the saga continues, now Firstshop do not respond to emails or phone calls. Guess the next step is reporting ***** and theft.