KO
Kevin O
1 reviews | Active since Sept 2016
10 Nov 2023, 09:46
Poor Service
I purchased a Mikrotik device with 2 SIM slots and when tested SIM does not work, Sent it back for exchange for a working device. The part after this is extremely poor service as they looked at it and sent me a quotes for an additional R1400, for a device with a SIM card LTE device. So your mistake and I must pay additional after I quoted my client. I requested a Refund, will purchase elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
FirstShop's replyOfficial
10 Nov 2023, 10:39Really sorry to hear about this mix-up and the inconvenience it caused. We're committed to making it right. Thanks for letting us know; we're on it to sort this out.
FirstShop's reply10 Nov 2023, 10:39
Official
Really sorry to hear about this mix-up and the inconvenience it caused. We're committed to making it right. Thanks for letting us know; we're on it to sort this out.
KO
Kevin O's updateReviewer Update
10 Nov 2023, 14:40 I posted this review, and WOW within minutes, called, and resolved, without any issues. It was dealt with in a professional manner and a solution was presented and sorted on the call. Again within minutes solution correspondence sent to me, This is what customer service is about, FirstShop striving for Excellence to make a difference, and they are.
KO
Kevin O's update10 Nov 2023, 14:40
Reviewer Update
I posted this review, and WOW within minutes, called, and resolved, without any issues. It was dealt with in a professional manner and a solution was presented and sorted on the call. Again within minutes solution correspondence sent to me, This is what customer service is about, FirstShop striving for Excellence to make a difference, and they are.
FirstShop's replyOfficial
10 Nov 2023, 15:06Hi Kevin, Thanks for the update!
FirstShop's reply10 Nov 2023, 15:06
Official
Hi Kevin, Thanks for the update!