lS
lucille S
1 reviews | Active since Aug 2013
30 May 2020, 08:14
Poor service
I ordered toner ( Hp and Samsung) on the 15th of May Firstly they put the wrong delivery address - that was a mission to fix Secondly part of order arrived on the 19th of May Still waiting for the rest. Now the Excuss is "lockdown - couriers busy" but the first one was no problem to deliver in 2 days. Funny that all the other online shopping delivered in 3-4 days. They dont reply on mails or just have long stories. i asked for a refund, but they just ignored it. will never ever use them again - not sure i am going to see my toner.
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FirstShop's replyOfficial
01 Jun 2020, 09:08Hi Lucille,
Thank you for bringing this to our attention. Disappointing you is never an option and we will be sending you an email shortly to sort this out. Sincere apologies for the inconvenience experienced.
Thank you for bringing this to our attention. Disappointing you is never an option and we will be sending you an email shortly to sort this out. Sincere apologies for the inconvenience experienced.
FirstShop's reply01 Jun 2020, 09:08
Official
Hi Lucille,
Thank you for bringing this to our attention. Disappointing you is never an option and we will be sending you an email shortly to sort this out. Sincere apologies for the inconvenience experienced.
Thank you for bringing this to our attention. Disappointing you is never an option and we will be sending you an email shortly to sort this out. Sincere apologies for the inconvenience experienced.