JH
Jan H
1 reviews | Active since Oct 2023
30 Oct 2023, 10:42
Poor service
Online ordering is simple and efficient, but do not try and follow up on the process and delivery of the order . No automated notification to the client when the order is dispatched, by which courier and you have to phone in ( waiting in line 18 min. ) to try and obtain a tracking number, and when the tracking number is eventually received by e-mail it does not work. I mean this is ridiculous in this era of technology.
Helpful (0)
Replies (1)0
Replies (1)
FirstShop's replyOfficial
31 Oct 2023, 11:09Hi Jan, sorry for the troubles you faced. Someone should have assisted on the phone promptly.
Please note, it is possible our email notifications went to your junk mail. Our system notifies you once order has been loaded, again once invoiced with the invoice attached and tracking number on the invoice.
Did you get your order?
Please note, it is possible our email notifications went to your junk mail. Our system notifies you once order has been loaded, again once invoiced with the invoice attached and tracking number on the invoice.
Did you get your order?
FirstShop's reply31 Oct 2023, 11:09
Official
Hi Jan, sorry for the troubles you faced. Someone should have assisted on the phone promptly.
Please note, it is possible our email notifications went to your junk mail. Our system notifies you once order has been loaded, again once invoiced with the invoice attached and tracking number on the invoice.
Did you get your order?
Please note, it is possible our email notifications went to your junk mail. Our system notifies you once order has been loaded, again once invoiced with the invoice attached and tracking number on the invoice.
Did you get your order?