DV
Dave V
1 reviews | Active since May 2024
21 May 2024, 16:04
Poor sales information and delivery
Items ordered and paid for on 15/5/24 Items stated, "In Stock" and delivery expected 2 to 4 working days. 15/5/24 - Sorted out TV License query 15/5/24 - Email confirming order 20/5/24 - Query on-line - Where are the items 20/5/24 - Reply - Currently being picked.
Why are in-stock items only being picked 5 days after order confirmation?? If there is an ETA changes what about sending out an advice email.
Now 215/24 and email advising shipping.
Your sales service leaves much to be desired. Very poor or no customer sale progress advice Items marked in-stock mean nothing on your web site
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FirstShop's replyOfficial
21 May 2024, 16:59Hi Dave, our sincerest apologies for the frustrations you have encountered for slight delay. It is worth mentioning that the delivery times are estimates as mentioned on our store and are relative to working days as we don't work on weekends.
Apologies again for the inconvenience caused.
I will post your tracking link in a private message.
Apologies again for the inconvenience caused.
I will post your tracking link in a private message.
FirstShop's reply21 May 2024, 16:59
Official
Hi Dave, our sincerest apologies for the frustrations you have encountered for slight delay. It is worth mentioning that the delivery times are estimates as mentioned on our store and are relative to working days as we don't work on weekends.
Apologies again for the inconvenience caused.
I will post your tracking link in a private message.
Apologies again for the inconvenience caused.
I will post your tracking link in a private message.