AK
Arthur K
1 reviews | Active since Oct 2020
16 Jan 2026, 09:18
Poor online order fulfilment from Firstshop
I ordered an urgently required part for my 3D printer on Monday and their website indicated that it was in stock. Its now Friday and my order has not even peen packed let alone shipped. The worst online order performance ever :( I have contacted them but still no progress ... very unhappy customer.
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Replies (2)
FirstShop's replyOfficial
16 Jan 2026, 09:53Good day Arthur, thank you for your feedback.
We understand how frustrating it can be when an order is needed urgently, and we are sorry for the concern caused while waiting for an update. While your order is still progressing within our normal delivery timeframes, we appreciate that the delay feels significant from your side.
Our team is actively following up to move the order through as quickly as possible, and we are currently working toward delivery taking place on Monday. We will continue to monitor this closely and push for the fastest possible outcome.
Thank you for your patience, and please be assured that we are giving this matter our attention
FirstShop's reply16 Jan 2026, 09:53
Official
Good day Arthur, thank you for your feedback.
We understand how frustrating it can be when an order is needed urgently, and we are sorry for the concern caused while waiting for an update. While your order is still progressing within our normal delivery timeframes, we appreciate that the delay feels significant from your side.
Our team is actively following up to move the order through as quickly as possible, and we are currently working toward delivery taking place on Monday. We will continue to monitor this closely and push for the fastest possible outcome.
Thank you for your patience, and please be assured that we are giving this matter our attention
FirstShop's replyOfficial
16 Jan 2026, 09:53Good day Arthur, thank you for your feedback.
We understand how frustrating it can be when an order is needed urgently, and we are sorry for the concern caused while waiting for an update. While your order is still progressing within our normal delivery timeframes, we appreciate that the delay feels significant from your side.
Our team is actively following up to move the order through as quickly as possible, and we are currently working toward delivery taking place on Monday. We will continue to monitor this closely and push for the fastest possible outcome.
Thank you for your patience, and please be assured that we are giving this matter our attention
FirstShop's reply16 Jan 2026, 09:53
Official
Good day Arthur, thank you for your feedback.
We understand how frustrating it can be when an order is needed urgently, and we are sorry for the concern caused while waiting for an update. While your order is still progressing within our normal delivery timeframes, we appreciate that the delay feels significant from your side.
Our team is actively following up to move the order through as quickly as possible, and we are currently working toward delivery taking place on Monday. We will continue to monitor this closely and push for the fastest possible outcome.
Thank you for your patience, and please be assured that we are giving this matter our attention