DG
David G
1 reviews | Active since Jul 2019
06 Mar 2025, 13:12
Poor delivery service that you pay for.
4 days to get my delivery from their office in Midrand to Boksburg, and they ask you upfront to pay for the courier. If you need it urgently it is better to use another platform that is quicker and free. Wont make the same mistake twice.
Helpful (0)
Replies (3)0
Replies (3)
FirstShop's replyOfficial
06 Mar 2025, 13:28Hi David,
We’re sorry to hear that you were frustrated with the delivery time. We always strive to set clear expectations, and based on our delivery information, your order was processed and delivered within the estimated timeframe.
Since your order was placed over the weekend, it was processed on Monday, the first business day, with Tuesday being the next dispatch day as per our stated delivery schedule. To help our customers make informed decisions, we provide these delivery terms on every page at the bottom of our website, as well as through additional links during checkout.
That said, we truly appreciate your feedback and are always working to improve our service.
We’re sorry to hear that you were frustrated with the delivery time. We always strive to set clear expectations, and based on our delivery information, your order was processed and delivered within the estimated timeframe.
Since your order was placed over the weekend, it was processed on Monday, the first business day, with Tuesday being the next dispatch day as per our stated delivery schedule. To help our customers make informed decisions, we provide these delivery terms on every page at the bottom of our website, as well as through additional links during checkout.
That said, we truly appreciate your feedback and are always working to improve our service.
FirstShop's reply06 Mar 2025, 13:28
Official
Hi David,
We’re sorry to hear that you were frustrated with the delivery time. We always strive to set clear expectations, and based on our delivery information, your order was processed and delivered within the estimated timeframe.
Since your order was placed over the weekend, it was processed on Monday, the first business day, with Tuesday being the next dispatch day as per our stated delivery schedule. To help our customers make informed decisions, we provide these delivery terms on every page at the bottom of our website, as well as through additional links during checkout.
That said, we truly appreciate your feedback and are always working to improve our service.
We’re sorry to hear that you were frustrated with the delivery time. We always strive to set clear expectations, and based on our delivery information, your order was processed and delivered within the estimated timeframe.
Since your order was placed over the weekend, it was processed on Monday, the first business day, with Tuesday being the next dispatch day as per our stated delivery schedule. To help our customers make informed decisions, we provide these delivery terms on every page at the bottom of our website, as well as through additional links during checkout.
That said, we truly appreciate your feedback and are always working to improve our service.
DG
David G's updateReviewer Update
06 Mar 2025, 14:02Good day, I would suggest you get the facts before posting a response. I ordered the item on a Sunday 2nd March 07h03 and the delivery arrived after 12h00 on the Thursday 6th March = 4 DAYS. Your public response is making me out to be a **** when I posted an honest review on your delivery service.
DG
David G's update06 Mar 2025, 14:02
Reviewer Update
Good day, I would suggest you get the facts before posting a response. I ordered the item on a Sunday 2nd March 07h03 and the delivery arrived after 12h00 on the Thursday 6th March = 4 DAYS. Your public response is making me out to be a **** when I posted an honest review on your delivery service.
FirstShop's replyOfficial
07 Mar 2025, 09:45Hi David,
I sincerely apologize if my response came across the wrong way—that was never my intention. I truly appreciate your honest feedback.
I want to clarify that my response was based on the delivery information provided on our website, which is also available at checkout. Since we operate Monday to Friday from 8 AM to 5 PM, your order was processed on Monday, with dispatch scheduled for the next business day. As outlined in our delivery terms, for Gauteng, the estimated timeframe is 1-3 business days once an order is processed. While we acknowledge that the delivery was close to the upper limit of our SLA, it was still within the committed timeframe.
I completely understand that you needed your order urgently, and I’m truly sorry that we couldn’t get it to you sooner. If you ever need assistance with an urgent order in the future, please don’t hesitate to reach out to our sales team before placing an order—we’d be happy to explore the best possible options for you.
I hope you have everything you need now, and we appreciate your support.
I sincerely apologize if my response came across the wrong way—that was never my intention. I truly appreciate your honest feedback.
I want to clarify that my response was based on the delivery information provided on our website, which is also available at checkout. Since we operate Monday to Friday from 8 AM to 5 PM, your order was processed on Monday, with dispatch scheduled for the next business day. As outlined in our delivery terms, for Gauteng, the estimated timeframe is 1-3 business days once an order is processed. While we acknowledge that the delivery was close to the upper limit of our SLA, it was still within the committed timeframe.
I completely understand that you needed your order urgently, and I’m truly sorry that we couldn’t get it to you sooner. If you ever need assistance with an urgent order in the future, please don’t hesitate to reach out to our sales team before placing an order—we’d be happy to explore the best possible options for you.
I hope you have everything you need now, and we appreciate your support.
FirstShop's reply07 Mar 2025, 09:45
Official
Hi David,
I sincerely apologize if my response came across the wrong way—that was never my intention. I truly appreciate your honest feedback.
I want to clarify that my response was based on the delivery information provided on our website, which is also available at checkout. Since we operate Monday to Friday from 8 AM to 5 PM, your order was processed on Monday, with dispatch scheduled for the next business day. As outlined in our delivery terms, for Gauteng, the estimated timeframe is 1-3 business days once an order is processed. While we acknowledge that the delivery was close to the upper limit of our SLA, it was still within the committed timeframe.
I completely understand that you needed your order urgently, and I’m truly sorry that we couldn’t get it to you sooner. If you ever need assistance with an urgent order in the future, please don’t hesitate to reach out to our sales team before placing an order—we’d be happy to explore the best possible options for you.
I hope you have everything you need now, and we appreciate your support.
I sincerely apologize if my response came across the wrong way—that was never my intention. I truly appreciate your honest feedback.
I want to clarify that my response was based on the delivery information provided on our website, which is also available at checkout. Since we operate Monday to Friday from 8 AM to 5 PM, your order was processed on Monday, with dispatch scheduled for the next business day. As outlined in our delivery terms, for Gauteng, the estimated timeframe is 1-3 business days once an order is processed. While we acknowledge that the delivery was close to the upper limit of our SLA, it was still within the committed timeframe.
I completely understand that you needed your order urgently, and I’m truly sorry that we couldn’t get it to you sooner. If you ever need assistance with an urgent order in the future, please don’t hesitate to reach out to our sales team before placing an order—we’d be happy to explore the best possible options for you.
I hope you have everything you need now, and we appreciate your support.