ML
Mark L
1 reviews | Active since May 2013
04 Aug 2020, 13:47
Poor delivery and customer service
I bought a mouse on the 27th July 2020. I have sent a mail to customer care and have been waiting for over 5 mins waiting for them to answer their phone. No luck on either. My order # is *** if someone could be so kind to give me an update I would appreciate it.
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Replies (2)
FirstShop's replyOfficial
04 Aug 2020, 14:11Hi Mark,
Thank you for bringing this to our attention. We are currently experiencing a high call volume. Sincere apologies for the inconvenience experienced, we will immediately investigate this mentioned matter and have a customer service consultant revert back to you as soon as possible.
Thank you for bringing this to our attention. We are currently experiencing a high call volume. Sincere apologies for the inconvenience experienced, we will immediately investigate this mentioned matter and have a customer service consultant revert back to you as soon as possible.
FirstShop's reply04 Aug 2020, 14:11
Official
Hi Mark,
Thank you for bringing this to our attention. We are currently experiencing a high call volume. Sincere apologies for the inconvenience experienced, we will immediately investigate this mentioned matter and have a customer service consultant revert back to you as soon as possible.
Thank you for bringing this to our attention. We are currently experiencing a high call volume. Sincere apologies for the inconvenience experienced, we will immediately investigate this mentioned matter and have a customer service consultant revert back to you as soon as possible.
ML
Mark L's updateReviewer Update
11 Aug 2020, 13:32Unfortunately I am no closer to receiving my mouse and customer service is unable to tell me when I can expect it. Apparently there is a big backlog due to a Covid 19 problem with one of their warehouses. I have therefore asked for a cancellation and a refund.
ML
Mark L's update11 Aug 2020, 13:32
Reviewer Update
Unfortunately I am no closer to receiving my mouse and customer service is unable to tell me when I can expect it. Apparently there is a big backlog due to a Covid 19 problem with one of their warehouses. I have therefore asked for a cancellation and a refund.