Poor Customer Service

It took 12 days for an item that was in stock to be delivered to Pretoria. This only after more than 5 calls to First Technology to enquire why the delivery was taking so long. Despite promises to get back to me, my queries, emails and on-line messages to Customer Services remained unanswered. First Technology has fallen far behind their competitors when it comes to customer service. The same item from Take-a-lot took less than 18 hours from placing the order until it was received! It takes First Technology 3 days just to generate an invoice, and only then is the item released for delivery.