KB
Kishan B
1 reviews | Active since Dec 2025
05 Dec 2025, 19:07
Poor customer and return service.
Firstshop has declined the return of an order even though packaging is in perfect condition and complies with CPA for returns. Since following up with them on further review they have not responded.
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FirstShop's replyOfficial
06 Dec 2025, 20:52Hi Kishan, thank you for sharing this and I am really sorry for the frustration you have had. It is not the kind of experience we want anyone to go through, especially after you returned the item in the correct condition.
Just to reassure you, your follow up has not been overlooked. Our team is offline over the weekend, but as soon as we are back on Monday we will pick this up and reach out with proper feedback. Thank you for your patience in the meantime.
Best regards,
FirstShop's reply06 Dec 2025, 20:52
Official
Hi Kishan, thank you for sharing this and I am really sorry for the frustration you have had. It is not the kind of experience we want anyone to go through, especially after you returned the item in the correct condition.
Just to reassure you, your follow up has not been overlooked. Our team is offline over the weekend, but as soon as we are back on Monday we will pick this up and reach out with proper feedback. Thank you for your patience in the meantime.
Best regards,