JL
Johman L
1 reviews | Active since May 2020
12 May 2020, 14:21
Poor costumer service.
I ordered and payed for an item on 27 April, I know this was during lock down. On 6 May I phoned to inquire about delivery, the person that helped on the phone said something is wrong and told me he would contact costumer care. 12 May I phoned again same story no response back from them. I want my product that I payed for or my money back
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FirstShop's replyOfficial
12 May 2020, 16:29Hi Johman,
Thank you for bringing this to our attention. Please keep in mind, deliveries only started on Monday, 4 May 2020. This means all lockdown backorders were released and hence a congestion will be experienced. Sincere apologies for the delay and inconvenience experienced. We will advise a customer service agent to follow-up and revert back to you as soon as possible.
Thank you for bringing this to our attention. Please keep in mind, deliveries only started on Monday, 4 May 2020. This means all lockdown backorders were released and hence a congestion will be experienced. Sincere apologies for the delay and inconvenience experienced. We will advise a customer service agent to follow-up and revert back to you as soon as possible.
FirstShop's reply12 May 2020, 16:29
Official
Hi Johman,
Thank you for bringing this to our attention. Please keep in mind, deliveries only started on Monday, 4 May 2020. This means all lockdown backorders were released and hence a congestion will be experienced. Sincere apologies for the delay and inconvenience experienced. We will advise a customer service agent to follow-up and revert back to you as soon as possible.
Thank you for bringing this to our attention. Please keep in mind, deliveries only started on Monday, 4 May 2020. This means all lockdown backorders were released and hence a congestion will be experienced. Sincere apologies for the delay and inconvenience experienced. We will advise a customer service agent to follow-up and revert back to you as soon as possible.