MC
Michael C
1 reviews | Active since Feb 2016
28 Mar 2023, 10:55
Poor After-Sales
Website - 10/10, Ordering - 10/10, Tracking - Non Existant, Support 0/10.
Queried my package through online chat, Xavien provided updates as slow as humanly possible, waiting 5 min per reply for what seems to be the shortest unhelpful reply he/she could think of. The assumed ETA is 1-3 working days, Xavian said Thursday however he/she cant provide the 3rd party courier details as there are none? Seems like Thumb-sucking ETA to me. My first time ordering and it will be my last.
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FirstShop's replyOfficial
28 Mar 2023, 11:37Hi Michael, thank you for bringing this to our attention and we sincerely apologize for the inconvenience experienced. Sometimes third-party couriers can be difficult to track, and their updates may not be available at the time of contacting us. While it's understandable that you would want more detailed information about your package, it's possible that Xavien was providing the best information available to them at the time. Kindly send us your order number and we'll immediately follow up on the delivery time and revert back to you shortly. In any case, it's always disappointing to hear that a customer's first experience with a company was less than satisfactory. We hope that you will consider giving us another chance in the future, as we strive to improve our support and tracking processes for all our customers.
FirstShop's reply28 Mar 2023, 11:37
Official
Hi Michael, thank you for bringing this to our attention and we sincerely apologize for the inconvenience experienced. Sometimes third-party couriers can be difficult to track, and their updates may not be available at the time of contacting us. While it's understandable that you would want more detailed information about your package, it's possible that Xavien was providing the best information available to them at the time. Kindly send us your order number and we'll immediately follow up on the delivery time and revert back to you shortly. In any case, it's always disappointing to hear that a customer's first experience with a company was less than satisfactory. We hope that you will consider giving us another chance in the future, as we strive to improve our support and tracking processes for all our customers.