Poor admin and communication skills. Delivery not compliant with COVID regulations.

We placed an order online indicating the billing details and shipping details as requested by FirstShop's system. Just like it had happened a few months ago with another order - They sent the sales order and the invoice using the shipping details. We sent several emails asking to rectify it, and we didn't receive a response until, eventually, I came across our previous complaints and found the email address of a specific person in the company who proceeded to issue a credit note and a new invoice. You claim to be a trusted SA online store, but your admin and communications are flawed, and your delivery process is not compliant with the COVID regulations, which pushed me to write this review. You work with RTT Intelligent Logistics as your delivery partner. The drivers refused to drop off the parcel at my door even though I was talking to them from the other side of the door and explaining that we are currently isolating. ALL delivery companies are doing contactless deliveries and either taking a photo of the delivered parcel as evidence or asking the person to confirm a successful delivery via SMS. The RTT guys were utterly rude and said they would take my parcel away if I refused to sign their papers physically. I ended up opening my door, quickly pushing the box inside, closing the door behind me and calling security. RTT's behaviour is unprofessional and IRRESPONSIBLE - They do not take COVID regulations seriously and are constitute a threat to their clients and their team. All in all, what should have been a seamless online purchase, turned out to be a very unpleasant experience.