Phone in booking twice with error funds not yet reversed

<p>i called in to book a movie. Upon payment through the messaging system they said their system failed. They assured. Me the payment would be reversed. Asked if I would like to try again with an alternative representative on another system. The same issue occurred. It has been over a week and I have yet to receive me money back. I paid two times for two people to see a movie in the prestige at mall of africa</p>