Pathetic Service from First Shop Customer Care Section

Ordered item on 27 June.On 30 June they told me due to stock shortage delivery should be by 4th July.That never happened.Made numerous calls to them on the 5th.Severe confusion on their side.On 6th called again and dealt with Dhijen Singh.Absolutely pathetic service from him.Terrible communication problems on his side.He said that the parcel was on its way to me.When I checked,it was still in another province.He said he would check and revert to me.He never did that.He even ignored my last mail sent to ***,my concern was that I was to be out of province from 07 July.Miraculously,the parcel reached me late on 06 July.My dissatisfaction is the shoddy treatment I received from Dhijen Singh in your customer care section.He has to receive training on how to be attentive to customers and get back to them when he says he will do so.