VM
Vela M
1 reviews | Active since Feb 2017
12 Sept 2025, 11:58
Pathetic / No Service
Ordered and paid Ink Cartridge on the 3rd of September 2025, ETA was 05 September 2024, today (12th September 2025) I have had no delivery, no communication, calls dropped, Live Shop Assistance (Nami) left me hanging.
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FirstShop's replyOfficial
12 Sept 2025, 12:54Hi Vela,
We’re truly sorry for the frustration caused by the delay with your order. This is not the standard of service we aim to provide, and I completely understand your disappointment.
I also want to clarify that our support agent, Nami, did remain engaged with your query and was working to escalate it to our logistics team for urgent follow-up. That said, we acknowledge your experience was unsatisfactory, and we take full responsibility for the delay and lack of timely communication.
We are actively addressing this with our logistics team to expedite your delivery, and we sincerely appreciate your patience while we resolve the matter.
FirstShop's reply12 Sept 2025, 12:54
Official
Hi Vela,
We’re truly sorry for the frustration caused by the delay with your order. This is not the standard of service we aim to provide, and I completely understand your disappointment.
I also want to clarify that our support agent, Nami, did remain engaged with your query and was working to escalate it to our logistics team for urgent follow-up. That said, we acknowledge your experience was unsatisfactory, and we take full responsibility for the delay and lack of timely communication.
We are actively addressing this with our logistics team to expedite your delivery, and we sincerely appreciate your patience while we resolve the matter.