JO
Jedd O
1 reviews | Active since Dec 2015
27 Jan 2023, 12:16
paid, no item, ghosted by support
Summary: Claimed my order was delivered, it never arrived. Sent multiple emails to customer support to get the package with no result. Asked for a refund and have been ignored completely again. Now I'm out R5000+ and will have to get my credit card provider involved. FirstShop have NO communication with their couriers and ZERO accountability,
Helpful (0)
Replies (3)0
Replies (3)
FirstShop's replyOfficial
27 Jan 2023, 12:50Hi Jedd, we apologize for the inconvenience and frustration you have experienced with your order. We understand that you have contacted our customer support multiple times and have yet to receive a response. We would like to make things right and get to the bottom of this issue. Please allow us to investigate this matter and we will get back to you with an update shortly.
FirstShop's reply27 Jan 2023, 12:50
Official
Hi Jedd, we apologize for the inconvenience and frustration you have experienced with your order. We understand that you have contacted our customer support multiple times and have yet to receive a response. We would like to make things right and get to the bottom of this issue. Please allow us to investigate this matter and we will get back to you with an update shortly.
JO
Jedd O's updateReviewer Update
30 Jan 2023, 13:02Update: still have not received any response from FirstShop
JO
Jedd O's update30 Jan 2023, 13:02
Reviewer Update
Update: still have not received any response from FirstShop
FirstShop's replyOfficial
31 Jan 2023, 12:50Hi Jedd, we have escalated the matter to the team and they will respond shortly. Again, apologies for the delay and inconvenience experienced.
FirstShop's reply31 Jan 2023, 12:50
Official
Hi Jedd, we have escalated the matter to the team and they will respond shortly. Again, apologies for the delay and inconvenience experienced.