Our experience has been horrible

Our experience has been horrible. There had been too many admin or data capturing errors. Our sales person was not easily reachable and when you reach them they have no idea where the order is and hardly ever comes back to us. Your support team sometimes ignores emails (like the one I sent yesterday). Only Damion was on top of his game but he fell sick and some lady from Damon's team called to say she will follow up and get back to me. Two days later she has not. We ordered 3/4 weeks ago and to date not all order has been delivered. You have poor logistics management systems in place. The left hand never knows what the right is doing. You need to improve your business processes and your overall customer service. Your people are too sales focused and not customer focused and that makes it hard to want to do business with you again. It's been a very horrible experience overall.