Ordering process * Payment Gateway ** The UI after these steps are not up to speed

Item: FirstShop
Rating: 2
Author: Kobie

Ordering process ***** Payment Gateway ****** The UI after these steps are not up to speed. Asked your CFO or COO to use it and document the journey. Tracking your item and getting delivery dates confirmed is a challenge. I tried on several occasions based on my order number to track, but it still showed 4 March, the day I ordered. Then, I noted that Firstshop moved the tracking liability to RTT with a different trace number The parcel arrived a few days later , unanounced at my doorstep. So delivery process only * Check Amazon and Takelot user journey relative. Swap out faulty goods process not experienced, so no comment from my experience. Feedback from the community is not a happy process based on a liability **** again. Much appreciated

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Replies (1)

FirstShop's replyOfficial

14 Mar 2025, 15:35

Hi there, thank you for your feedback! We’re happy to hear your order arrived safely, though we’re sorry the tracking experience wasn’t as smooth as expected. To help ensure a seamless delivery, we provide details on our couriers and what to expect on our website—we always recommend checking this before or while placing an order. Our system also sends email and SMS updates, so it’s worth double-checking that they haven’t landed in your spam folder. We understand that every platform has a different user experience, and while we may not operate at the same scale as companies like Takealot or Amazon, we are always working to improve our systems to offer the best possible service. We appreciate the insights and take them into account as we refine our processes. If you ever need help with tracking or anything else, our team is always happy to assist! You can reach us at ***, and our logistics team will gladly help if needed.

FirstShop's reply14 Mar 2025, 15:35

Official