Ordered a part for ...

Hello Ike, Thank you for taking the time to share your experience. We are sorry for the inconvenience caused when the toner cartridge you received was flagged as incompatible by your machine. The unit has since been received by our warehouse and is currently undergoing evaluation, after which a suitable resolution will be processed. We appreciate your cooperation and the detailed information you provided, which helped us move the matter forward efficiently. Should you need any further assistance in the meantime, our support team remains available to help.