Ordered a item and r...

Hi Vanessa, I’m really sorry for the trouble you’ve had with the DSTV remote not matching the picture on our site. We double-checked with our distributor and even verified the code on the supplier’s website, and all the details seem to match up. It looks like there may have been a change at the manufacturing level that wasn’t communicated through the usual channels. I tried to give you a call just now to see if I could help with getting your remote working with your decoder, but unfortunately I couldn’t reach you. I also noticed you posted two similar reviews. Was there something else you wanted to share, or did this happen by mistake? Either way, I’d like to help however I can. Let me know how you’d like to proceed, and I’ll do my best to sort this out for you!