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Levon L
1 reviews | Active since Mar 2023
09 Mar 2023, 09:44
Order hasn't arrived in 3 months
I placed an order on 2 December 2022 for 1-3 day delivery. I then got a mail from customer service 4 days later telling me that stock was only expected next year. Since then I have been back and forth with customer service, with them promising me a delivery date multiple times, then it not arriving. The last delivery date promised was 5 March. I had to mail customer service because I hadn't heard anything regarding my delivery. Now they've just responded saying that stock is only expected in June.
This is unacceptable. The site said that my item was in stock when I made and paid for the order.
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Replies (5)0
Replies (5)
FirstShop's replyOfficial
09 Mar 2023, 10:11Hi Levon, thank you for bringing this to our attention. We have escalated this matter to the relevant department to follow up and revert back to you soonest. Sincere apologies for the inconvenience experienced.
FirstShop's reply09 Mar 2023, 10:11
Official
Hi Levon, thank you for bringing this to our attention. We have escalated this matter to the relevant department to follow up and revert back to you soonest. Sincere apologies for the inconvenience experienced.
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Levon L's updateReviewer Update
09 Mar 2023, 10:15Thanks for the generic reply. I will report back here once I have an actual response
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Levon L's update09 Mar 2023, 10:15
Reviewer Update
Thanks for the generic reply. I will report back here once I have an actual response
FirstShop's replyOfficial
13 Mar 2023, 16:00Hi Levon, it seems your sales consultant has been in contact with you regarding this matter. Again, sincere apologies for the inconvenience experienced.
FirstShop's reply13 Mar 2023, 16:00
Official
Hi Levon, it seems your sales consultant has been in contact with you regarding this matter. Again, sincere apologies for the inconvenience experienced.
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Levon L's updateReviewer Update
14 Mar 2023, 07:44Hi. Yes someone was in contact. Saying the team is working hard to make sure my items arrive on the new expected due date, in 3 months from now.
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Levon L's update14 Mar 2023, 07:44
Reviewer Update
Hi. Yes someone was in contact. Saying the team is working hard to make sure my items arrive on the new expected due date, in 3 months from now.
FirstShop's replyOfficial
23 Mar 2023, 15:57Hi Levon, apologies for the delay experienced with this. We will ensure you receive your items as soon as possible.
FirstShop's reply23 Mar 2023, 15:57
Official
Hi Levon, apologies for the delay experienced with this. We will ensure you receive your items as soon as possible.