RM
Rudi M
1 reviews | Active since May 2020
07 Dec 2023, 07:19
Now feedback or response on queries from First Shop
I placed an order for some Brother TZe label making tapes on 26 November 2023 but only received part of my order a couple of days later. I have received no update on the 2 items which are still outstanding on my order. I have followed up with 2 e-mails, a message on their "Contact Us" page and even called and left a voice message, yet no one cares to respond.
This is very poor support and customer experience from FirstShop. I can only hope that they will now respond to my request complaint.
Helpful (0)
Replies (4)0
Replies (4)
FirstShop's replyOfficial
07 Dec 2023, 10:57Yikes, that's definitely not the smooth experience we aim for! Super sorry about the mix-up and radio silence. I'm nudging our team to get back to you pronto with an update. Hang tight!
FirstShop's reply07 Dec 2023, 10:57
Official
Yikes, that's definitely not the smooth experience we aim for! Super sorry about the mix-up and radio silence. I'm nudging our team to get back to you pronto with an update. Hang tight!
RM
Rudi M's updateReviewer Update
07 Dec 2023, 17:02Thank you for your reply via e-mail. I have however not yet received an actual confirmation on when my outstanding goods would be shipped, so I am now waiting for Nami M to obtain the detail before she can provide me with the update. Keeping fingers crossed that she will be able to make up for the rest of your team.
RM
Rudi M's update07 Dec 2023, 17:02
Reviewer Update
Thank you for your reply via e-mail. I have however not yet received an actual confirmation on when my outstanding goods would be shipped, so I am now waiting for Nami M to obtain the detail before she can provide me with the update. Keeping fingers crossed that she will be able to make up for the rest of your team.
RM
Rudi M's updateReviewer Update
09 Dec 2023, 13:43Thank you to FirstShop for eventually rectifying the issue and for resolving my complaint, I did receive a notification e-mail to confirm that the outstanding items will be delivered by 12 December.
Its a pity that I had to resort to a public forum before FirstShop responded, but its also great to know that they take Hellopeter feedback seriously, so well done to them on that. They however need to ensure that e-mail queries are responded to within at least 24 hours so that their customers dont become frustrated and resort to other means to have their issue resolved. Thank you to Nami from FirstShop for providing me the feedback via e-mails.
Its a pity that I had to resort to a public forum before FirstShop responded, but its also great to know that they take Hellopeter feedback seriously, so well done to them on that. They however need to ensure that e-mail queries are responded to within at least 24 hours so that their customers dont become frustrated and resort to other means to have their issue resolved. Thank you to Nami from FirstShop for providing me the feedback via e-mails.
RM
Rudi M's update09 Dec 2023, 13:43
Reviewer Update
Thank you to FirstShop for eventually rectifying the issue and for resolving my complaint, I did receive a notification e-mail to confirm that the outstanding items will be delivered by 12 December.
Its a pity that I had to resort to a public forum before FirstShop responded, but its also great to know that they take Hellopeter feedback seriously, so well done to them on that. They however need to ensure that e-mail queries are responded to within at least 24 hours so that their customers dont become frustrated and resort to other means to have their issue resolved. Thank you to Nami from FirstShop for providing me the feedback via e-mails.
Its a pity that I had to resort to a public forum before FirstShop responded, but its also great to know that they take Hellopeter feedback seriously, so well done to them on that. They however need to ensure that e-mail queries are responded to within at least 24 hours so that their customers dont become frustrated and resort to other means to have their issue resolved. Thank you to Nami from FirstShop for providing me the feedback via e-mails.
FirstShop's replyOfficial
11 Dec 2023, 09:01That's great news! So glad we could sort things out for you. Thanks for pointing out the power of feedback – it really helps us improve. We'll definitely work on our email response times. Big shoutout to Nami for stepping up. Here's to smoother experiences ahead!
FirstShop's reply11 Dec 2023, 09:01
Official
That's great news! So glad we could sort things out for you. Thanks for pointing out the power of feedback – it really helps us improve. We'll definitely work on our email response times. Big shoutout to Nami for stepping up. Here's to smoother experiences ahead!