Not the worst, but that should not be good enough.

<p>For a company founded in 1983, Firstshop has quite a way to go to become as efficient like some of the big players in the South African e-commerce market. Some of their sales staff, like Hendry Huysamen, go above and beyond to assist and pick up the slack from Customer Support. But for the most part their process seems lacking. The web site is void of vital information such as proper order status updates and tracking details, hardly any communication unless requested and emailing Customer Support, forget about it. In my instance I ordered 2 items. Without this being communicated in any way, the single order was split into 2 separate invoices thus resulting in 2 deliveries. As quite a few online retailers have dropped the ball this shopping silly season and you can imagine my frustration when I could not get the required information and when only one item was delivered. If not for Hendry to clear things up this rating would have been much much lower. Using a whole bunch of different couriers with different ways of tracking deliveries was another cause of mild rage as the tracking number I was given was not actually the couriers tracking number. (On a side note, RTT should really not throw exceptions on their web site when a tracking number is not "valid") All and all, I did eventually receive my order but the experience... Only being able to rely on one person for assistance and at times having to result to facebook to get a response... This is not an experience I would choose to repeat until improvements are made. By far not the worst but that should not be good enough. I f you choose to do big sales, make sure you are ready for the flood gates to be opened. Average as this seems to have become our local standard.</p>