Not Sure If It Is a **** or Just DISGUSTING SERVICE

I placed an order with Firstshop.co.za on 19 Dec 25 at 10:19. At 10:21 I received a mail from Gerrie Brittz thanking me for my order and telling me it is being processed and prepared for courier delivery. May I add that this is for one roll of cricut vinyl, so not a big, complicated or difficult order to prepare and send with couriers. On 22 Dec at 08:03 I receive a mail again from Gerrie Brittz telling me that due to the warehouse closing over the festive season, my order will only be dispatched on 06 Jan 26. The same day 22 Dec at 13:26, I receive another mail from Gerrie Brittz telling me, “Great news! Your order is now on its way to you.” with delivery time estimations etc. I never received anything over the rest of the December period, so I just assumed that probably, it will arrive early in Jan. On 02 Jan, I received a mail asking me to review the roll of vinyl I received from FirstShop.co.za, but as per above, I have received NOTHING! On Monday, 05 Jan, I responded to the last mail received from Gerrie Brittz, indicating that I have received my order and need to review the product, but in fact, I have received nothing and would like a delivery update asap! I then tracked my order number through their website, and it showed that my delivery is still in transit, but expected delivery is 23 Dec 2025! On Tuesday, 06 Jan, I called their support line and spoke to a lady who took my order number and told me that they will call me back shortly with a delivery update. I never heard a word back from anyone. I then received a response to my mail sent from Tyrell Abraham in logistics, telling me that he is following up on a delivery ETA with the couriers! On Wednesday, 07 Jan, I called their support line again and spoke to Julia, who then proceeded to tell me that she needed to find out regarding the delivery of my order because she can see feedback was requested, but there was no update from the couriers. I informed her that I think this is shocking service and disgusting the way that I have had to make multiple calls and nobody can give me a straight answer regarding my order that was supposed to arrive 23 Dec 25 already and nobody calls back when they say they will! She assured me that she would contact me back and she did, telling me that they are very sorry and the couriers will deliver first thing in the morning, which is 08 Jan, in the morning. Shortly after I also received another mail from Tyrell Abraham, telling me that the couriers advised that delivery would take place on 08 Jan. Well, here I am, 08 Jan 26 at 20:07 at night typing this ********** experience with no delivery once again. Whoever is reading this, I highly recommend that you stay away from First Shop / firstshop.co.za. They are clearly a **** business that continually make excuses and blaming couriers for parcels that just don’t ever arrive, but surely if your couriers service is this poor, you would change couriers or better yet, considering my parcel haven’t been received and clearly nobody knows where it is, send me a fresh parcel, because it sure as **** isn’t my problem that you don’t know what you are doing or what is going on! DON’T make the same mistake as me. Save yourself the frustration and go somewhere or ANYWHERE else! I definitely have ZERO TRUST that my parcel will ever arrive and quite frankly, this was meant to be used before Christmas as per their own system indicating delivery on 23 Dec, but even now on 08 Jan, nobody has a fu$&ing clue where they are or what they are doing!