Not a great experience when trying to get a refund.. Still not refunded

Been buying from them for years, they have been one of our IT supplier by all the companies I have worked for.

Never had issues until last month when I bought from them privately through their online store and requested a refund. The refund was requested on the 6th of May and I still have not received my refund.

At first they said they can only refund me once their supplier credits them so I patiently waited for the item to be credited. Since then the item has been credited and still no refund issued.

About a week and a half ago they said they will send me a proof of payment as my refund was done, never received it and never received my refund. Each time I'm told finance will contact me but they never do. I have submitted my ID, proof of FNB account and proof of purchase but still have not gotten a response.

My Order number: FS*** Conversation number: ***

Sad that I have to come to hellopeter for help but for the past week or so I have received nothing but promises and that someone will get back to me. (Phone calls, whatsapp's and multiple emails sent)

Side Note: Gerrie the agent helping me has always been friendly and helpful so I have no issues with Gerrie.