JW
Jeremy W

1 reviews | Active since Nov 2017

21 Jan 2023, 04:11

No refund on returned battery

I made an online purchase for a Mecer 1200 inverter and akso a separate purchase of a deep cycle battery from First Shop the weekend of Black Friday. I paid online for these items. In December 2022 i received an email that the inverter is on back order and that there is no ETA on the inverter. I decided to cancel both these purchases. The deep cycle battery I did arrive by courier but i sent it back because I dont gave the inverter and deemed it useless without the inverter.Tge inverter purchase was refunded to me but now I struggle to get my refund on the deep cycle battery. I have sent numerous emails to them. I feel that the battery must by now arrived at First Shop and feel that I have been ****** of the amount of R2900.

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Replies (1)
FirstShop
FirstShop's reply23 Jan 2023, 09:16
Official
Hi Jeremy, thank you for bringing this to our attention. Kindly provide us with your order number and any additional information that may be helpful for us to immediately follow up on your refund. We can assure you that we will look into this matter and resolve it as soon as possible. We sincerely apologize for the inconvenience you have experienced.

Best regards,