YL
Yang L
1 reviews | Active since May 2023
15 May 2023, 17:32
no refund!!!
returned all good for refund, send all document they need, waiting almost 4 weeks now and still not received it !!! what a worst online shopping experience!
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FirstShop's replyOfficial
19 May 2023, 13:53Hi Yang, we sincerely apologize for the delay and inconvenience you have experienced regarding your refund for the returned items. We understand your frustration, and we want to assure you that we take this matter seriously and are committed to resolving it promptly. Our returns team is currently investigating the issue to identify any breakdowns in our refund process and to rectify the situation. We assure you that we are working diligently to expedite the resolution for you.
FirstShop's reply19 May 2023, 13:53
Official
Hi Yang, we sincerely apologize for the delay and inconvenience you have experienced regarding your refund for the returned items. We understand your frustration, and we want to assure you that we take this matter seriously and are committed to resolving it promptly. Our returns team is currently investigating the issue to identify any breakdowns in our refund process and to rectify the situation. We assure you that we are working diligently to expedite the resolution for you.