TM
Tebogo M
1 reviews | Active since Mar 2009
24 Nov 2023, 11:37
Nightmare of an order
As a Start-up company we received an urgent request from one of our clients for some dev work.
18th November 2023, that is when the nightmare started.
We needed to purchase a laptop urgently for one of our employees who work remotely.
- We made an online purchase and the online system didn't create an order number even though the funds were deducted from our bank account. - Then when we did a follow up on Monday 20th on the order, only to be told that there is no order under our profile. We were then treated like ********s as we were asked to make screen shots of the transaction and send all sorts of documents to confirm the payment. - Then by some miracle the funds "finally" cleared and that is when the false & empty promises started, that the Laptop will be delivered as priority. Well that didn't happen. - We have been calling Firstshop daily (not spending less than an 1 hour) trying to sort this out. - From the receptionist to Top management, nothing has been done, but all we get is promises of delivery.
It's 11:30am Friday 24th November 2023 and we haven't received the laptop, and sadly in the process as a start-up companies our reputation with the client has taken a knock. We lost the deal and now the client is claiming damages as we didn't deliver on our promise.
As an owner it hurts to see this happing as it took us months to build the relationship with the client (which happens to be the biggest in our portfolio).
So, the relationship we were hoping to build with FirstShop (under First Technology Group) has ended well before it even began.
At this point even if the laptop is delivered in 2024 doesn't matter anymore. What's the point, we lost the deal
Helpful (0)
Replies (10)0
Replies (10)
FirstShop's replyOfficial
24 Nov 2023, 11:42Hi Tebogo, I do apologize for the inconveniences caused. This is not the type of service we strive to achieve. Please can you send me the order number to which you are referring so that I may investigate. Thanks
FirstShop's reply24 Nov 2023, 11:42
Official
Hi Tebogo, I do apologize for the inconveniences caused. This is not the type of service we strive to achieve. Please can you send me the order number to which you are referring so that I may investigate. Thanks
TM
Tebogo M's updateReviewer Update
24 Nov 2023, 11:55FS***1
TM
Tebogo M's update24 Nov 2023, 11:55
Reviewer Update
FS***1
FirstShop's replyOfficial
24 Nov 2023, 13:44Hey Tebogo, really appreciate your patience! Just checked out your order. So sorry about the payment mix-up – that's a first for us. On the delivery side, we managed to stick to our promised timeline. However, there was a slight hiccup as no one was available at the address when we arrived, and we couldn't reach anyone. Our driver waited for a bit, and we tried contacting someone. We got it sorted on our next delivery round, wrapping things up in 4 working days. Thanks for bearing with us!
FirstShop's reply24 Nov 2023, 13:44
Official
Hey Tebogo, really appreciate your patience! Just checked out your order. So sorry about the payment mix-up – that's a first for us. On the delivery side, we managed to stick to our promised timeline. However, there was a slight hiccup as no one was available at the address when we arrived, and we couldn't reach anyone. Our driver waited for a bit, and we tried contacting someone. We got it sorted on our next delivery round, wrapping things up in 4 working days. Thanks for bearing with us!
TM
Tebogo M's updateReviewer Update
24 Nov 2023, 14:55Now you are really insulting me.
First of all there was no one who came to deliver yesterday as it was confirmed by numerous staff from your company including the driver who just made the delivery today. So stop with the lies.
Secondly, you didn’t stick to your timeline because your timeline is 1-3 days in Johannesburg. The least you can do is apologies and accept the fault, but no you would rather lie to cover up. The order was placed on Saturday the 18th of November 2023, so you so the math.
It doesn’t matter anyway as this was our last order with your company. You responses just shows how you lack integrity.
The laptop has finally arrived , so we can close this madness.
First of all there was no one who came to deliver yesterday as it was confirmed by numerous staff from your company including the driver who just made the delivery today. So stop with the lies.
Secondly, you didn’t stick to your timeline because your timeline is 1-3 days in Johannesburg. The least you can do is apologies and accept the fault, but no you would rather lie to cover up. The order was placed on Saturday the 18th of November 2023, so you so the math.
It doesn’t matter anyway as this was our last order with your company. You responses just shows how you lack integrity.
The laptop has finally arrived , so we can close this madness.
TM
Tebogo M's update24 Nov 2023, 14:55
Reviewer Update
Now you are really insulting me.
First of all there was no one who came to deliver yesterday as it was confirmed by numerous staff from your company including the driver who just made the delivery today. So stop with the lies.
Secondly, you didn’t stick to your timeline because your timeline is 1-3 days in Johannesburg. The least you can do is apologies and accept the fault, but no you would rather lie to cover up. The order was placed on Saturday the 18th of November 2023, so you so the math.
It doesn’t matter anyway as this was our last order with your company. You responses just shows how you lack integrity.
The laptop has finally arrived , so we can close this madness.
First of all there was no one who came to deliver yesterday as it was confirmed by numerous staff from your company including the driver who just made the delivery today. So stop with the lies.
Secondly, you didn’t stick to your timeline because your timeline is 1-3 days in Johannesburg. The least you can do is apologies and accept the fault, but no you would rather lie to cover up. The order was placed on Saturday the 18th of November 2023, so you so the math.
It doesn’t matter anyway as this was our last order with your company. You responses just shows how you lack integrity.
The laptop has finally arrived , so we can close this madness.
FirstShop's replyOfficial
24 Nov 2023, 16:16Hi Tebogo, I'm sorry you feel this way.
FYI, we don't work on weekends.
FYI, we don't work on weekends.
FirstShop's reply24 Nov 2023, 16:16
Official
Hi Tebogo, I'm sorry you feel this way.
FYI, we don't work on weekends.
FYI, we don't work on weekends.
TM
Tebogo M's updateReviewer Update
24 Nov 2023, 17:27... but your system is online on weekends so what is your point ?
After reading some of the reviews it now makes a whole lot of sense. The story of "Our driver came to deliver but there was no one" is clearly your modus operandi. I hope the management team has sense enough to learn from mistakes and do better to the customers that still believe and trust in this type of service.
After reading some of the reviews it now makes a whole lot of sense. The story of "Our driver came to deliver but there was no one" is clearly your modus operandi. I hope the management team has sense enough to learn from mistakes and do better to the customers that still believe and trust in this type of service.
TM
Tebogo M's update24 Nov 2023, 17:27
Reviewer Update
... but your system is online on weekends so what is your point ?
After reading some of the reviews it now makes a whole lot of sense. The story of "Our driver came to deliver but there was no one" is clearly your modus operandi. I hope the management team has sense enough to learn from mistakes and do better to the customers that still believe and trust in this type of service.
After reading some of the reviews it now makes a whole lot of sense. The story of "Our driver came to deliver but there was no one" is clearly your modus operandi. I hope the management team has sense enough to learn from mistakes and do better to the customers that still believe and trust in this type of service.
FirstShop's replyOfficial
24 Nov 2023, 18:29Hi Tebogo, please see this link: When will I get it? (firstshop.co.za)
I do hope you have a great weekend.
I do hope you have a great weekend.
FirstShop's reply24 Nov 2023, 18:29
Official
Hi Tebogo, please see this link: When will I get it? (firstshop.co.za)
I do hope you have a great weekend.
I do hope you have a great weekend.
TM
Tebogo M's updateReviewer Update
25 Nov 2023, 09:2898409EFC-C34A-4E86-9D***A55.jpeg 180.96 KB
We are based in JHB, so you were saying ?
We are based in JHB, so you were saying ?
TM
Tebogo M's update25 Nov 2023, 09:28
Reviewer Update
98409EFC-C34A-4E86-9D***A55.jpeg 180.96 KB
We are based in JHB, so you were saying ?
We are based in JHB, so you were saying ?
TM
Tebogo M's updateReviewer Update
25 Nov 2023, 09:38This is an email we received from your company. Let's just put this to bed and call it a day.
No need to respond because it will be more misinformation from your end. Just change your ways and do better for the rest of your clients. That's all I am asking for because as for me I am done dealing with your company.
_______________________________________________________________________________
Dear Tebogo, I trust this message finds you well. I am reaching out to provide an update on your online order - FS***1. The warehouse manager has informed us that the order will be delivered by Thursday lates. We appreciate your understanding in this matter. Should you have any further inquiries or require additional information, please feel free to contact us. Kind regards,Standard DeliveryDelivery destination | Delivery timeJohannesburg, Pretoria Area | 1-3 working days
Cape Town, Durban Area | 2-4 working days
Outlying Areas | 3-5 working days
Sheena Willemans
Customer Service
No need to respond because it will be more misinformation from your end. Just change your ways and do better for the rest of your clients. That's all I am asking for because as for me I am done dealing with your company.
_______________________________________________________________________________
Dear Tebogo, I trust this message finds you well. I am reaching out to provide an update on your online order - FS***1. The warehouse manager has informed us that the order will be delivered by Thursday lates. We appreciate your understanding in this matter. Should you have any further inquiries or require additional information, please feel free to contact us. Kind regards,Standard DeliveryDelivery destination | Delivery timeJohannesburg, Pretoria Area | 1-3 working days
Cape Town, Durban Area | 2-4 working days
Outlying Areas | 3-5 working days
Sheena Willemans
Customer Service
TM
Tebogo M's update25 Nov 2023, 09:38
Reviewer Update
This is an email we received from your company. Let's just put this to bed and call it a day.
No need to respond because it will be more misinformation from your end. Just change your ways and do better for the rest of your clients. That's all I am asking for because as for me I am done dealing with your company.
_______________________________________________________________________________
Dear Tebogo, I trust this message finds you well. I am reaching out to provide an update on your online order - FS***1. The warehouse manager has informed us that the order will be delivered by Thursday lates. We appreciate your understanding in this matter. Should you have any further inquiries or require additional information, please feel free to contact us. Kind regards,Standard DeliveryDelivery destination | Delivery timeJohannesburg, Pretoria Area | 1-3 working days
Cape Town, Durban Area | 2-4 working days
Outlying Areas | 3-5 working days
Sheena Willemans
Customer Service
No need to respond because it will be more misinformation from your end. Just change your ways and do better for the rest of your clients. That's all I am asking for because as for me I am done dealing with your company.
_______________________________________________________________________________
Dear Tebogo, I trust this message finds you well. I am reaching out to provide an update on your online order - FS***1. The warehouse manager has informed us that the order will be delivered by Thursday lates. We appreciate your understanding in this matter. Should you have any further inquiries or require additional information, please feel free to contact us. Kind regards,Standard DeliveryDelivery destination | Delivery timeJohannesburg, Pretoria Area | 1-3 working days
Cape Town, Durban Area | 2-4 working days
Outlying Areas | 3-5 working days
Sheena Willemans
Customer Service
FirstShop's replyOfficial
27 Nov 2023, 08:16Apologies Tebogo. I hope you have a great week.
FirstShop's reply27 Nov 2023, 08:16
Official
Apologies Tebogo. I hope you have a great week.