Need to improve customer service

Online ordering is easy and hassle free. Only main problem is feedback from the sales team. I had to phone them to ask why I did not receive my order after the 3 day period. The person was helpful but still could not provide answers why feedback on the order could not be provided. One item was apparently out of stock and was moved to be delivered separately but I was assured that my main order was already on route via the courier company. Funny enough I had no tracking number and when I received my stock a view days later the item that was out of stock was packed with my order. I find this very frustrating as I ordered via FirstShop because the items was supposed to be in stock and feedback even just per email or on my order page would be helpful in planning my day or in this case week. Products and pricing is good but FirstShop need to up their customer support.