My last FirstShop order

I so wanted to like FirstShop. FirstShop has been popping up more frequently when searching for products and eventually, I placed my first order. The ordering process was good. Delivery was not so good as my 2 products arrived in 2 deliveries with the second delivery being delayed – not the end of the world.

I was not happy with the quality of the one product and initiated a return and this is where things went south. The world of e-commerce is a tricky one. You do not have the same confidence in a purchase compared to an in-store physical experience. To this, you would expect returns to be common when ordering online. I have returned online purchases at other retailers before with little effort.

The FirstShop returns process is very different. They almost make you feel guilty for returning. I had to send pictures and was told that sorry, because the packing was opened (in my case opened, but in no way damaged) it cannot be returned, end of discussion, with an “I appreciate your understanding”.

My advice to anyone trying FirstShop would be to avoid, because of this strict returns policy. Rather stick to a Takealot, even if it is a bit more expensive.

To FirstShop, this will probably be my last order and I appreciate your understanding.