Cb
Carry bb.brackenfell
1 reviews | Active since Dec 2024
02 Dec 2024, 07:16
My husband ordered 3 scanners for his business on standard delivery (3-5 days)
My husband ordered 3 scanners for his business on standard delivery (3-5 days). Using the same account as their's for speedy processing. One week later after Firstshop struggling to see his payment they had not arrived. It took 10 days for the order to come. Very disappointed at this service.
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FirstShop's replyOfficial
02 Dec 2024, 08:45Hi Carry,
We’re deeply sorry for the delay and the frustration caused. It turns out the issue was on our side, as your husband’s payment was processed on time but unfortunately missed during our checks. We completely understand how disappointing this experience was and sincerely apologize for letting you down.
Thank you for bringing this to our attention—it’s feedback like yours that helps us improve. If there’s anything we can do to make this right, please don’t hesitate to let us know.
We’re deeply sorry for the delay and the frustration caused. It turns out the issue was on our side, as your husband’s payment was processed on time but unfortunately missed during our checks. We completely understand how disappointing this experience was and sincerely apologize for letting you down.
Thank you for bringing this to our attention—it’s feedback like yours that helps us improve. If there’s anything we can do to make this right, please don’t hesitate to let us know.
FirstShop's reply02 Dec 2024, 08:45
Official
Hi Carry,
We’re deeply sorry for the delay and the frustration caused. It turns out the issue was on our side, as your husband’s payment was processed on time but unfortunately missed during our checks. We completely understand how disappointing this experience was and sincerely apologize for letting you down.
Thank you for bringing this to our attention—it’s feedback like yours that helps us improve. If there’s anything we can do to make this right, please don’t hesitate to let us know.
We’re deeply sorry for the delay and the frustration caused. It turns out the issue was on our side, as your husband’s payment was processed on time but unfortunately missed during our checks. We completely understand how disappointing this experience was and sincerely apologize for letting you down.
Thank you for bringing this to our attention—it’s feedback like yours that helps us improve. If there’s anything we can do to make this right, please don’t hesitate to let us know.