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Michael V

1 reviews | Active since Feb 2025

29 Oct 2025, 08:15

Misleading Stock Info, Slow Processing & Poor Communication

I placed an order with FirstShop on Thursday morning (around 9am) for a Cudy AP1300 Outdoor Dual-Band AC1200 Wi-Fi 5 Access Point and a PoE injector. Their website clearly stated “In stock – order now, ready to ship”, and it still says that even today.

Despite this, I’ve had no updates from FirstShop unless I call them myself. Their site promises 1–3 day delivery, but it took them until Monday just to invoice the PoE injector — and the main item I ordered still hasn’t even been invoiced or shipped.

If an item is marked as in stock and ready to ship, customers should be able to expect prompt processing and delivery — not days of silence and manual follow-ups. This experience has been frustrating and disappointing, and I hope FirstShop improves their communication, transparency, and stock accuracy going forward.

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Replies (1)
FirstShop
FirstShop's reply29 Oct 2025, 10:13
Official
Hi Michael, Thank you for sharing your feedback. I completely understand your frustration regarding the delay and lack of updates, that’s not the kind of experience we want any of our customers to have. I checked up on your order and noted that our dispatch team had some difficulty in the warehouse causing a delay. I have also requested that our operations team push this order through with priority for you. I also want to mention that Dylan reached out yesterday morning with an update at 7:55 AM via email, though it seems that communication may not have come through clearly on your side. Please check your spam mail and add our domain to your whitelist. We appreciate your patience and for bringing this to our attention, it’s helped us address the internal communication gap you experienced.