MB
Marzia B

1 reviews | Active since Dec 2015

09 Feb 2024, 11:49

Misleading customers

Be careful! Its extremely difficult process to return any goods purchased! . Before purchasing , I looked at their "Refunds policy "which mentioned 14 days and no mention of paying for courier etc However they have a different set of T's and C's under " How exchanges and refund's work" This is very sneaky and misleading. You can lose a lot of money with First shop if product is wrong and to resolve a refund takes ages. . Wont shop here in a hurry.

0
Replies (1)
FirstShop
FirstShop's reply09 Feb 2024, 13:18
Official
Hi Marzia, You appear to have had a bad experience with returns. Please know we don't aim to mislead any of our customers. Our returns policy is quite standard. I will investigate this order and be in touch.