Love was lost

Bad things make me go to the complaints department of public opinion. I have fallen in love for the last time. First Shop you broke my heart! Great buying interface/experience, Awesome prices. BUT then, that awful day came when I bought a product (fancy mouse) that I was not 100% completely happy with. I thought returns would be easy because that is what they promised on the website. There was an icon and a little poem promise on the website. Surely this will be a breeze with my new favorite online tech store. They **** to my face. Returns are a nightmare. S1. Phone the number. (option 4 is returned.) S2. An email address is verbally provided over the phone. Here it is Copy and paste it. (***) and then request an emailed reason why you want to return the product. (OK I can do that) S3. I send the requested email. (yes I messed up on the address only once) S4. 23 Hours later Receive an email from the First shop. (We have received your return request. Please advise if the unit has been opened and provide images. As soon as received, I will advise on the way forward) S5. I send the response, Yes I opened the product to test how it works and feels. I send pictures. S6. 21 Hours later. I phone the number to enquire. S7. Receive email. We are awaiting approval on this return. (no indication on how long this might take) S8. 4 Hours later. Please note that we have received your request to return as well as approval from our warehouse to return the unit for assessment with a possible handling fee. Please advise if you would be able to courier the unit to our warehouse for inspection and credit or would you need us to facilitate with our couriers at a charge? The warehouse is situated in Midrand and walk-ins are not permitted. S9. I email them back what is the cost to collect? S10. I receive a Quote for R 171.59 from a courier company S11. I say that is NOT fine but ok. Take the money from the refund that I might get if they see fit to refund my money. S12. Receive an email with instructions on how to pack the product. And how to print and fill in the waybill, OR an option for the courier driver to do that for me (I chose this option). S13. Courier arrived at my door and collects a fancy mouse. and away it goes. This easy-to-follow process only took 4 and a half days. S14. Wait patiently to hear if I can get my money back.

These 14 Easy to follow steps to return a product. (sarcasm) The internal frustration and anguish is not worth it. I'm even wasting more of my time writing this unnecessarily long review because I feel like my heart is broken. And I'm angry with them.