1 reviews | Active since Jun 2016
JUST USE SOMEONE ELSE OTHER THAN FIRSTSHOP!
When making a purchase NO tracking number is provided. After I contacted FirstShop I was given a number. Almost a week later:
2021-07-16 13:25:34 WAYBILL CREATED AT HUB AXZ 2021-07-23 08:00:00 SCANNED TO TRIP AT ORICPT
I have called RTT 3 times today and have gotten no help, unhelpful staff who each time cannot assist me in any way! I called the switchboard twice to JHB and was told that the driver could not make it to me the first few times due to not having enough time (never mind me making myself available for delivery each time waiting endlessly). I was then told to call 'Nasesa' at the Cape Town branch who could help me on *** to which a woman answered saying they were busy moving and possibly why I cannot reach her when being transferred and she CANNOT help me in any shape or form. I eventually had to battle with her to transfer me to someone who could and the line just kept ringing in a loop since.
I will NOT be using either company in future for services or product purchases nor will I recommend friends and family. Rather buy and use people who actually provide you with what you purchase and want your business.
My initial email sent Date: Fri, 23 Jul 2021 at 11:06 had no reply to, a second email Date: Fri, 23 Jul 2021 at 14:12 still no reply. Eventually after creating this hello peter post
Date: Fri, 23 Jul 2021, 14:19 a reply was received.
I was then told by Tia Selvarajh during the back and forth emails explaining how HER company is at fault here, her telling me "Please note that RTT is the third-party courier service that we use." to which I posed the question "It is a courier you use so it is your responsibility to ensure they deliver as promised." Tia's response "If you are unable to wait, we can cancel the order and process a full refund for you."
GOOD WAY TO RETAIN CLIENTS...
My initial email sent Date: Fri, 23 Jul 2021 at 11:06 had no reply to, a second email Date: Fri, 23 Jul 2021 at 14:12 still no reply. Eventually after creating this hello peter post
Date: Fri, 23 Jul 2021, 14:19 a reply was received.
I was then told by Tia Selvarajh during the back and forth emails explaining how HER company is at fault here, her telling me "Please note that RTT is the third-party courier service that we use." to which I posed the question "It is a courier you use so it is your responsibility to ensure they deliver as promised." Tia's response "If you are unable to wait, we can cancel the order and process a full refund for you."
GOOD WAY TO RETAIN CLIENTS...