PC
Peter C
1 reviews | Active since Dec 2009
15 Feb 2024, 23:55
Items "in stock" are not really in stock, they take 4 days or longer to ship
The website claims to have items in stock, but they're not in stock. They're apparently located in some other website. I placed an order and PAID for it on 10 FEB 2024. It was "in stock". Well guess what, upon calling them they said they would "invoice" it and send it out by Wednesday 14 FEB 2024. As of Thursday 15 FEB 2024 the item has still not shipped out. Had I known the item had a more than 4 day lead time, I would not have ordered from FirstShop. FirstShop provides information which is not valid. I think a complaint to the Advertising Standards Authority is also worthwhile, I may go down this route.
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Replies (2)
FirstShop's replyOfficial
16 Feb 2024, 09:47Hi Peter, sorry you feel this way. Please note, orders placed on weekends are processed the next working day as mentioned on our website. Your order has been shipped. I will check with customer service and ask them to assist with tracking.
FirstShop's reply16 Feb 2024, 09:47
Official
Hi Peter, sorry you feel this way. Please note, orders placed on weekends are processed the next working day as mentioned on our website. Your order has been shipped. I will check with customer service and ask them to assist with tracking.
PC
Peter C's updateReviewer Update
17 Feb 2024, 23:55Hello,
First of all, please never say sorry you feel this way because you're saying the problem is with me and my feelings. Your call centre gave conflicting information. Secondly upon calling on Thursday your people were not able to provide any status updates. They could not tell me the item had been sent out. They did not send tracking information. They sent an invoice. Well what good is an invoice?
Anyhow I did receive the item on Friday and that's good. Thank you. I will update the rating to 4 stars but the telephone staff essentially don't provide clear information and didn't send tracking info until you intervened. Even the website did not have tracking information. Thank you.
First of all, please never say sorry you feel this way because you're saying the problem is with me and my feelings. Your call centre gave conflicting information. Secondly upon calling on Thursday your people were not able to provide any status updates. They could not tell me the item had been sent out. They did not send tracking information. They sent an invoice. Well what good is an invoice?
Anyhow I did receive the item on Friday and that's good. Thank you. I will update the rating to 4 stars but the telephone staff essentially don't provide clear information and didn't send tracking info until you intervened. Even the website did not have tracking information. Thank you.
PC
Peter C's update17 Feb 2024, 23:55
Reviewer Update
Hello,
First of all, please never say sorry you feel this way because you're saying the problem is with me and my feelings. Your call centre gave conflicting information. Secondly upon calling on Thursday your people were not able to provide any status updates. They could not tell me the item had been sent out. They did not send tracking information. They sent an invoice. Well what good is an invoice?
Anyhow I did receive the item on Friday and that's good. Thank you. I will update the rating to 4 stars but the telephone staff essentially don't provide clear information and didn't send tracking info until you intervened. Even the website did not have tracking information. Thank you.
First of all, please never say sorry you feel this way because you're saying the problem is with me and my feelings. Your call centre gave conflicting information. Secondly upon calling on Thursday your people were not able to provide any status updates. They could not tell me the item had been sent out. They did not send tracking information. They sent an invoice. Well what good is an invoice?
Anyhow I did receive the item on Friday and that's good. Thank you. I will update the rating to 4 stars but the telephone staff essentially don't provide clear information and didn't send tracking info until you intervened. Even the website did not have tracking information. Thank you.