LM
Londeka M
1 reviews | Active since Feb 2016
05 Nov 2024, 13:35
Invalid Microsoft 365 product key
I bought Microsoft 365 Business Standard online with First Shop on 16 October. Till today I cannot activate product key supp****. I was informed to contact Microsoft. Microsoft informed me they do not support product keys so they cannot assist. I've been sent a long list of troubleshooting options, and I've tried them all. Im a qualified experienced IT Technician and I know how to activate Microsoft products. This company is not willing to refund me my money. They keep transferring my case from 1 support team member to another. I feel like Im getting ****med. Its 3 weeks and I cant use my software.
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FirstShop's replyOfficial
05 Nov 2024, 14:23Hi Londeka,
I’m really sorry to hear about this frustrating experience and appreciate you giving us all the details. It sounds like you've done everything you possibly could to get this resolved, and this delay is absolutely not the experience we want for you.
I’m escalating this to our management team to ensure someone with authority takes immediate action on your case.
We’ll make this right. Expect a follow-up from us very soon and thank you again for your patience.
I’m really sorry to hear about this frustrating experience and appreciate you giving us all the details. It sounds like you've done everything you possibly could to get this resolved, and this delay is absolutely not the experience we want for you.
I’m escalating this to our management team to ensure someone with authority takes immediate action on your case.
We’ll make this right. Expect a follow-up from us very soon and thank you again for your patience.
Best regards,
FirstShop's reply05 Nov 2024, 14:23
Official
Hi Londeka,
I’m really sorry to hear about this frustrating experience and appreciate you giving us all the details. It sounds like you've done everything you possibly could to get this resolved, and this delay is absolutely not the experience we want for you.
I’m escalating this to our management team to ensure someone with authority takes immediate action on your case.
We’ll make this right. Expect a follow-up from us very soon and thank you again for your patience.
I’m really sorry to hear about this frustrating experience and appreciate you giving us all the details. It sounds like you've done everything you possibly could to get this resolved, and this delay is absolutely not the experience we want for you.
I’m escalating this to our management team to ensure someone with authority takes immediate action on your case.
We’ll make this right. Expect a follow-up from us very soon and thank you again for your patience.
Best regards,