Incorrectly supp**** goods - Pathetic return policy - Very slow turn around time - Customer service dissappointing

<p>I placed an order on the 10 April, goods arrived approx 12 days later....Longer than the stated 4-7 day delivery time...Not the end of the world. Upon opening the box and trying to install the goods that I had ordered, it was realized that the goods supp**** was not what I had ordered nor what was on the delivery slip. I contacted First shop first thing on the 24 April 2017 in order to correct the problem. Emails back and forth between their team leader @Nicky Jagernath and the returns administrator @Teri Hayes. Photos of serial numbers and the goods sent through so that they could get authorization from their warehouse for a return...Boggles my brain. I received a sms in the early hours of Thursday morning stating that my order is complete according to their records....Its now the 28 April 2017 still with no resolve as to the incorrectly supp**** goods being sent back and the correct goods being sent to me. Today I decided that I wanted to speak to Nicky on the telephone in order to find out what the problem is. Nicky phone doesn't get answered, am still waiting for a return call after leaving a message.</p>