I Need To Sleep Again :(

So this was the first time that I've ever purchased from FirstShop and I've got to say that I'm really depressed! I'm back to being the insomniac I used to be. Always wondering if I was ****med. I don't think I was and probably my order will get to me eventually, but these intrusive thoughts always rear their ugly heads at night.

Anyway, the details: Order was placed on 20 April 2023. Got an SMS letting me know that my order was processed, and then, crickets. I emailed enquiries on 25 April and Vivien responded pretty quickly actually. I was told that work was being done to get my order out that same day (25 April) but no promises were made. I never followed up again on 28 April and Athenkosi responded letting me know that the Item was on backorder. Funny as I was told on the 25th that work was being done to get my order out that very day. Also, no indication on the website that item was out of stock. I obviously went to go check on the website and what do you know? The item is in fact out of stock (You aren't even able to purchase it). Anyway, was told I can expect the it to be shipped on 2 May. I emailed again on 3 May asking for a refund if there wasn't an update. I was told that the item was shipped (I never got any notification that it had shipped only an email that I had to ask for). I requested a tracking number on 5 May and got one but was told that I could only start tracking the following day (6 May). Suffice it to say, I still do not have my order and I am still unable to track it (20 DAYS LATER R8100 poorer).

The only reason I still have a glimmer of hope is this companies trust index. People, please cross your fingers and toes that I'll either get my order or my money back, I'm only a little nervous.